Complaints Procedure
All complaints will be handled with courtesy and respect. We are committed to resolving any concerns you may have as quickly and fairly as possible.
To make a complaint, please contact us by phone, in person, or in writing (including by email):
Email: mark@clearchoiceutilities.co.uk
Phone: 0116 283 5032
Our Process
1. Acknowledgement
We will acknowledge your complaint within 1 working day of receipt.
2. Investigation & Response
We will fully investigate and aim to provide a full response within 8 weeks.
3. Resolution
Remedies may include an apology, a goodwill gesture, compensation, or a combination of all three.
Unresolved Complaints — Ombudsman Service
If your complaint remains unresolved after 8 weeks, or you are not satisfied with our response, you may refer your complaint to the Ombudsman Service: Energy Brokers. This service is impartial and free to use.
Clear Choice Utilities is registered with the Energy Ombudsman for Alternative Dispute Resolution — membership C35MACF01